Changing your mind
Most standard products bought online can be cancelled within 14 days of delivery. You then have a further 14 days to return them.
You may inspect an item as you would in a shop. A refund can be reduced if it has been used or damaged beyond what was needed to check it. Eligible refunds are normally issued within 14 days of receiving the item or evidence of return. Standard outbound delivery is included where required; enhanced delivery costs are not. Unless an item is faulty or incorrect, return postage is normally your responsibility.
Custom-made items
Change-of-mind cancellation rights do not normally apply to personalised or custom-made items, including prints produced from your uploaded model, dimensions, material, colour or specification.
If the item is faulty, not as described or we made an error, your rights remain unaffected.
Faulty, damaged or incorrect
Contact us promptly with your order number, a description of the issue and photographs where useful. We’ll confirm the appropriate repair, replacement, return or refund route and provide return instructions when needed.
Talk to us first
You do not need to quote legal wording. Tell us what happened, include the order number and show the issue clearly. We’ll agree the sensible next step before you pay for postage or travel.
